Important: Make sure that you KEEP the product package and any unused product. If you take your pet to the vet, bring it with you. It will help your vet know what chemicals were applied and help in creating the most efficient treatment plan for your pet.  Keeping the packaging will also help when you file your report of the issues as the information will need to be verified. Although in most cases, owners apply the correct product in the correct way, manufacturers like to blame the pet owner. Keeping the product will help show that the right product was used on your pet (correct species and weight class). Each package will also have other information such as EPA registration numbers, lot numbers and other product details that will be needed. If you do not have this information, often your experience and report will not be counted in the final numbers when filtered by the EPA. These numbers are also helpful for tracking problems in manufacturing, for example, Hartz had an issue where dog products, highly toxic to cats, was inserted into cat product packages and distributed to the public.

Reporting to the manufacturer

The number you call on the back on the box of the product you used gets you to the maanufacturer or their affiliate. They are required by law to report all adverse reactions to the EPA, however under-reporting or not reporting is an issue. Be sure that they ask you to give them what you used, the EPA and lot number from the package and that they take contact information from you. ASK FOR A CASE NUMBER. Demand it, because they will usually dismiss you and not give you one. Do NOT stop at reporting just to the manufacturer. Report to the other places below as well so you know your experience will be included in all reviews and statistics. It helps us make a case to restrict the use of some of these products or to have them banned for pet use.

Contact the manufacturer using the number on the package or this list of manufacturer contact numbers.


Human Poison Control Centers also will help with animal issues. To find one near you visit the following resources:

American Association of Poison Control Centers

AAPCC Certified Poison Centers

Animal Poison Hotline – a joint service provided by North Shore Animal League America (NSAL) and PROSAR International Animal Poison Center (IAPC).

  • 1-888-232-8870 ($35.00 per incident). The charge is billed to caller’s credit card only. Staffed 24-hours a day, 7 days a week.


National Pesticide Telecommunications Network

Toll free number (800-858-7378)
Fax number (541-737-0761)
E-Mail: nptn@ace.orst.edu
Web site: nptn.orst.edu

  • Service sponsored by the Environmental Protection Agency (EPA) and Oregon State University provides information about pesticide products and poisonings, toxicology, environmental chemistry, and other pesticide-related issues.

EPA’s National Pesticide Information Center, at (800) 858-7378. Insist that your vet report the reaction using the Veterinarian Reporting Portal.

The Humane Society also is keeping track of adverse reactions and asks you write to them at:

The Humane Society of the United States
Companion Animals Department: Flea Products
2100 L St. NW
Washington, D.C. 20037

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  • Citykat

    north shore animal league and prosar work with the aspca animal poison control center.

    • Anonymous

      Yes? AND? Prosar http://www.prosarcorp.com/
      So does Mandy Moore apparently… So do a lot of companies. What is that supposed to mean?

    • Anonymous

      It seems to me, “Joey” that you, CatCat, CityKat and Ace are all one person, considering your IP address is the same You are located in Illinois, awfully close to where the ASPCA professional services center is located. Are you really that uninformed and angry that you have to switch IDs to 4 different ones in ONE hour, which really does not give you enough time to read and fact check anything? If you are going to slam a sight, provide links to back up what you say and say it with your actual ID so that you have some sort of credibility.

  • Citykat

    your site is full of contradictions & lacks credibility. you need to start doing proper research and stop just posting nonsense. you say you dislike the aspca but then you post their number on here? i just called 1-888-232-8870 and it says right on the recording that they are the aspca.

    • Anonymous

      Show me the facts that you claim show a contradiction & lack of credibility. The research is there. You just need to actually look at the things supplied by industry and especially the studies NOT supplied by industry who have no monetary interest in putting out bad products. The reason the ASPCA number is on the reporting tab is because it’s important to report all adverse reactions. I also suggest the other Pet Help Line, over the ASPCA line and also making sure it is also reported to the EPA directly. My my… Considering you have put so many comments on here in such a short time, I can only imagine that you have not actually followed the links to show what I am saying is true. It only makes you look ignorant and angry for some reason. Considering all of these IPs, including the ones not under this name of Citykat, are from Illinois, I have to assume you work for the ASPCA poison control line, which only makes you look even worse. Comcast Cable Communications, Inc. ILLINOIS-24 (NET-71-194-0-0-1) – 12 te-18-10-cdn07.champaign.il.chicago.comcast.net ( 118.654 ms 103.840 ms 119.120 ms
      13 c-71-194-174-85.hsd1.il.comcast.net ( 110.329 ms 110.182 ms 109.060 ms

    • Anonymous

      It seems to me, “Joey” that you, CatCat, CityKat and Ace are all one person, considering your IP address is the same You are located in Illinois, awfully close to where the ASPCA professional services center is located. Are you really that uninformed and angry that you have to switch IDs to 4 different ones in ONE hour, which really does not give you enough time to read and fact check anything? If you are going to slam a sight, provide links to back up what you say and say it with your actual ID so that you have some sort of credibility.

  • Debra J

    My chihuahua also had numerous seizures using Pet Armor. Could not figure out what was wrong neither could my vet until doing some investigating online. This is absolutely WRONG
    that consumers of these pet meds need to find out these side effects the hard way!! 
    I will squeak until my wheel gets oil!! I am mad as hell.

  • Stanleyecoleman

    We used this product “PetArmor” and our 17 month dog, (Jack Russell/Toy Poodle) developed constant diarrhea 1 day later and it has now been 3 days of liquid waste. We are washing her with Dawn Blue but would like to know how to naturally detox the rest of the medicine still in her. Thanks…stanleyecoleman@yahoo.com

  • jon

    I used PeArmor on my dog and she appears lathargic and just does not want to move.  i gave her a bath to try and clean off the PetArmor.  She is not doing good.   Cant walk that well.  what can i do to detox her ?   

  • jon

    i just called the pet poison help line and they dont know anything about Pet Armor and said take dog to vet.  that was it

  • Stanleyecoleman

    as posted below, wash off with blue dawn dishwashing soap to get some medicine off, i am trying to find natural detox methods, thought there were some posted here but can not find

  • Lauraj<span class="comment-author-location"> from San Antonio, TX, United States</span>

    I put Pet Armour on my dogs 6 weeks ago.  I had never used the product before.  I immediately noticed a large sore where I put the meds on one of my dogs.  It quickly began to ooze and spread down her back.  I called the vet and they told me to use Benadryl and wash her with dishwashing liquid.  It came and went for a couple of weeks, but at least that was all that happened to her.  I had two other dogs that I also used the Pet Armour on at the same time.  Both developed neurological impairments.  They were falling over, vomiting, drooling, and had ataxia of the eyes.  I took them to the vets and we contacted the manufacturer.  They directed me to the vets at the ASPCA.  All the while they kept telling me that it was very safe.  My vet got on the phone with them as well….there is no antidote and they are pretty much useless at providing any help.  Both dogs were put on large doses of prednisone and anti-seizure meds.  The oldest one also lost most of the skin on his back….looked like someone poured acid on it.  The oldest shih tzu survived and now his hair is coming back in a completely different color.   The shih tzu that only had the burns to ber back survivied as well.   My 3 year old shih tzu, which was the smallest, died Saturday afternoon.  We tried everything, but he just kept having seizures.  He suffered terribly for 6 weeks and I held him as he took his last breath.  It was so bad that I prayed that God would hurry and take him.  I sent him off to A&M for a necropsy today in hopes of getting more information.  My heart is broken and I am so angry.  I believe that there is a problem with this medication.  On Friday, as I was waiting to take my dog home for the weekend from the vets, I met a woman in the office.  She told me that she had given her 6 dogs the same preventative and 5 of the 6 dogs had terrible reactions.  Two of the smaller ones were at the vet the same time as mine were with the same symptoms.  I also know that 2 weeks before I gave my dogs the Pet Armour, a cat came into the vets that looked like it had been hit by a truck.  It had been given the Pet Armour as well.  I later learned that it survived, but barely.  I thought it was a cat thing, but clearly its the medication.  This did not have to happen and I am so upset.  I can never bring my dog back, but I will do what I can to let people know what happened to my dogs.  I put Advantage Multi on my dogs last week like I normally do, and they were all fine with no reactions. 

    • TinyTimmy<span class="comment-author-location"> from Portland, OR, United States</span>

      Oh Laura, I am so sorry to hear this. I believe we will see an increase in reactions, but a decrease in reporting. Please ask your vet to use the EPA vet pet portal to report these incidences. It’s important. Using the ASPCA is a conflict of interest at the best of times, but especially with Pet Armor. Here’s why http://tinytimmy.org/2011/04/28/mandy-moore-pet-safety-petarmor-and-the-aspca-what-you-should-know/

  • disqus_qpm0hSJnLE<span class="comment-author-location"> from Washington, LA, United States</span>

    I have used this company for years, and will never use them again.. I purchased Sentry Purscriptions Plus for Cats and kittens under 5lbs for my 3 cats. I put it on them Saturday December 27th around 730am. The next morning I found two of my 3 cats seizing uncontrollably. I took them to the emergency vet where he gave them valium. One of my cats was up and around but still shacking. my other one Tig however seized until 8pm that night. He is still shacking a little today.. The following morining after washing off my 3rd cat who was not showing any signs of being affected at around 430am I heard a hissing and loud mowing almost like a cat fight. When i got up to check on her I found her on the floor violently seizing, to the point of attacking. We got her to the vet who ended up keeping her over night. she didnt come out of the seizure until the following morning. We brought her home and she is till shacking pretty bad. Both cats are having some trouble walking straight… Both days i contacted the company to report the reactions my cats had, they did not seem at all concerned. they are sending me paperwork to fill out and puting it infront of a committee to see if the product is really whats at fault. And even asked me if I seperated the cats like I am supposed to after applying. I checked the box over and over no where on it says this could be a side effect or to seperate them. I followed the directions exactly like I have every time I have used the product. Maybe its a bad batch or maybe its the product, either way I hope that no one else uses it and goes throught the horrible experience that i just did. Thankfully they are all 3 alive but it could have been alot worse. I have videos and pictures of what it did to my babies hopefully someone will listen!

    • TinyTimmy<span class="comment-author-location"> from Gresham, OR, United States</span>

      I there! I responded under your post in Your Stories as well. Thank you so much for sharing this story with others. It makes a huge difference. I am so very sorry about your cats and hope they make a full recovery!

      MAKE SURE TO KEEP THE PACKAGING. ALL of the packaging. It will come in handy when filling out the 14 pages of paperwork they send you as well as down the line. After nearly 6 years I still have the bottle that was sprayed on Timmy in a ziploc in my car boot. I can’t tell you how many times I have had to refer back to that or the things I was told were not in the product or on the directions or label. I was able to pull it out and correct them, because beyond all reason they put stuff in there that should never have been in a cat product and yet was not “illegal” or “disallowed” as a cat product ingredient (permethrin).

      Please keep us posted and feel free to post any photos or videos here that you’d like to share.